| • GENERAL
MERCHANT ACCOUNT QUESTIONS
Q: Do I need to change my current bank?
A: No, you do not need to change your current bank. Credit
card processors have the ability to deposit funds from their
transactions into any U.S. business checking account.
Q: How long is it before the funds are transferred
into my account?
A: Funds from a transaction are genreally deposited into your
business checking account within 24 to 48 hours. Funds from
an American Express or Discover Card transaction are deposited
within 2 to 3 business days. All funds transfer times do not
include weekends or holidays.
Q: How good are my chances of being approved for
a merchant account?
A: Pretty good!! Our processor has a 98% approval rating!!
By utilizing 3 of the top processors in the nation, they have
the ability to provide merchants of any type, and any credit
background, with credit card processing capabilities.
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• GENERAL E-COMMERCE
QUESTIONS
Q: I already have a shopping cart but I need credit
card processing, can you help me?
A: YES. The online real-time processing software options we
have access to are compatible with nearly all shopping cart
and order page scripts. If you are unsure or concerned, do
not hesitate to contact the technical support staff at techsupport@exsprocessing.com
Q: I am in the process of designing my Website, anything
I should know?
A: Be aware! The best advice possible for new merchants in
any field is to be aware of all the costs and charges involved.
Ask lots of questions and demand answers. We understand that
you are not an expert on the wide range of merchant services
available, but our goal is to assist you on the road to becoming
one.
Q: What type of Internet software do you offer?
A: A wide variety of software products for Internet merchants
who desire online real-time processing. Our preferred selection
is Authorize.net which offers added security for end-to-end
protection for merchants processing over the Internet.
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• SOFTWARE QUESTIONS
Q: Do you carry solutions for Mac/Apple Systems?
A: Yes! Solutions for WIN 95, WIN 98, WIN NT, as well as Mac
operating systems allowing you to process transactions from
any computer you may own are available. Check out our products
and services section under the “Merchant Account”
link for more details.
Q: How easy is it to install? Can I call for help?
A: The difficulty of installation for our software programs
varies greatly. New merchant accounts generally receive a
complimentary complete walk through via tele-training. On
site training installation is dependent upon availability
and location, but our processor is always open to answer any
questions you may have about credit card processing. The multi-lingual
training department can be reached at (800) 949-2021 Monday
through Friday during normal business operating hours.
Q: What do I need?
A: All you need is a computer and access to the Internet.
Depending on the unique requirements of your business, the
type of software solution that is the best fit may include
an accounting program, a recurring billing interface, a partial
payment option, or a one-time charge order function. Any and
all of these options are available to you through your merchant
account.
Q: Do I need software for the Internet E-Commerce
packages?
A: No. The Internet E-Commerce packages available involve
web-based software that can be accessed from any computer
anywhere in the world at anytime.
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• COMPANY QUESTIONS
Q: What do you do?
A: TKG creates a specifically tailored program for each individual
business. Our processor provides merchants of all sizes and
credit backgrounds with credit card processing accounts. With
a database of over 8,000 clients and growing, they have become
a chief supplier of merchant transaction processing services.
Our processor has been able to assist new and old merchants
in growing their business by as much as 30% annually simply
by adding credit card acceptance.
Q: Who do you work with?
A: We work with 3 of the top credit card processors in the
country. We have the capability to set-up merchant processing
accounts for the four major cards, ATM and Debit network systems.
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• COMMON
MERCHANT SERVICE INDUSTRY TERMS
Retail Services - Bankcard and non-cash
purchase reimbursement is a very important option for traditional
retail businesses as well Internet and home-based businesses.
Accepting credit cards promotes consumer purchasing and encourages
customer impulse buying, which will help you to grow your
business. Bankcard and non-cash purchase imbursement is a
very important option for traditional retail businesses as
well as restaurant, hotel and lodging, Internet and home-based
businesses.
ATM/debit cards also provide merchants with an additional
means to accept non-cash payments from customers. ATM/debit
cards stimulate impulse buying and are very valuable for customers
who do not have credit cards and would otherwise have to pay
by check or not purchase at all.
Internet/Mail Order purchasing solutions are offered for
merchants that do not have a physical storefront presence.
We offer services that enable a secure, browser-based interface
that enables them to authorize, process and manage credit
card transactions from any computer that has an Internet connection
and a Web browser.
Check Conversion & Guarantee Services
- provide the flexibility and immediacy of electronic payments
with the comfort and familiarity of paying by check at the
Point-of-Sale. Check sales account for over 50% of all non-cash
payments at the point-of-sale. That's more than $650 billion
annually. When merchants accept checks, they make more sales.
Check conversion & guarantee services provide the flexibility
and immediacy of electronic payments with the comfort and
familiarity of paying by check.
Electronic check conversion combines the benefits of paper
checks with the speed, ease and safety of electronic processing.
It's just like accepting a credit card or debit card at the
point-of-sale. The check is converted to a paperless transaction
by electronically moving funds from the customer's bank account
to the merchant's bank account. Combined with Check Guarantee,
this service delivers a streamlined check acceptance process
that eliminates returned checks and returned check fees, while
reducing paperwork and trips to the bank.
Benefits of Check Conversion:
-
Faster check payment processing
-
Bank account consolidation; centralized funds for multiple
locations
-
Checks are electronically deposited in your account
- no trips to the bank
-
Returned items are discovered faster, expediting the
collection process
-
Quick detection of check fraud
-
Eliminates lost or stolen checks before deposit
-
Transaction reporting available real-time
Check guarantee minimizes your risk of accepting bad checks.
With check guarantee services, the merchant authorizes the
check from its database of millions of records, accessing
both local and national negative files of unpaid checks.
Benefits of Check Guarantee:
-
Streamlines check approval at the point-of-sale and
helps prevent check losses before they occur
-
Accommodates checks from anywhere in the U.S. or Canada
-
Provides full purchase of returned checks
-
Eliminates the cost of collection on dishonored checks
-
Available 24 hours a day, seven days a week
Electronic Benefits Transfer (EBT) - is
processed similarly to that of online debit transactions using
proprietary magnetic stripe cards in lieu of paper food stamps
or paper checks. Electronic Benefits Transfer is designed
to help you reduce costs and save time in processing government
benefits transactions. Electronic Benefits Transfer is currently
being tested and applied by the US Government in food stamp
distribution and welfare programs.
Electronic Benefits Transfer (EBT) is electronic issuance
to, and the transfer of government benefit funds from, a recipient's
benefit account, allowing the recipient to buy goods and services
or receive cash. EBT is processed similarly to that of online
debit transactions using proprietary magnetic stripe cards
in lieu of paper food stamps or paper checks.
Handling governmental benefits transactions electronically:
-
Reduces fraud opportunities
-
Increases fraud detection
-
Improves service delivery to recipients
For supermarkets, food stores, convenience stores, drug stores
and mass merchandisers, EBT may have an immediate impact.
All states are required by law to switch food stamp programs
to EBT by 2002. EBT will likely be the predominate form of
payment for this industry, with a potential for 93 million
monthly transactions in the United States.
Gift & Loyalty Cards - A Loyalty Program
is a powerful way to create a compelling reason for your customers
to prefer your business over another. Retain customers and
increase shopping frequency with a Loyalty Card program. In
today's competitive retail environment, the battle to retain
customers is fierce. The winners are those who establish and
maintain one or more competitive advantages in the minds of
their customers. A Loyalty Program is a powerful way to create
a compelling reason for your customers to prefer your business
over another.
4 Ways to Profit with Stored Value:
-
Gift Cards
A cash-generating product that doubles as a miniature
"billboard" in your customer's wallet. Card
balances decline as the card is used encouraging repeat
visits and limiting cash refunds.
-
Loyalty & Membership Programs
Acquire customers and retain them, that's the goal. Now
you can automatically keep track of point balances and
transaction activity for a multitude of rewards and incentive
programs.
-
Merchandise Credits
Cards can be loaded with the exact value of a product
return for store credit. Declining balance keeps cash
in store by limiting refunds.
-
Advertising & Promotion
The marketing applications of stored-value cards are as
wide open as the imagination - from electronic coupons
to co-branded cards paid for by one or more merchant suppliers.
Point of Sale – The point at which
the sale takes place. In a traditional business, it is at
the cash register. On the Internet, it is at the Shopping
Cart. Over the Phone or fax, it is when you receive the information
and process it either manually or electronically.
ATM / ATM Scrip - ATM and ATM Scrip programs
are available to merchants with equipment from leading manufacturers.
Several different ATM models and processing services are available
to help you take care of your retail needs.
ATM Scrip solutions include countertop and floor model non-cash
ATM machines that are a low-cost alternative to the marketplace
that can attract new business at the point-of-sale with value
for consumers and merchants. An ATM Scrip solution works just
like an ATM cash machine in that it allows the merchant to
have an unattended ATM style kiosk that dispenses a cash voucher/receipt
to be redeemed at the counter for goods or services, as well
as giving cash back.
The following flexible ATM features are offered:
-
ATM Transaction processing
-
Equipment from leading manufacturers
-
Installation
-
Training
-
Customer service
-
Maintenance programs
-
Placement and turnkey programs available
-
Vault cash services available
-
Scrip (cash ticket) program
-
Several leasing and financing options
-
Pre-designed advertising materials such as post cards,
newspaper ads, flyers, etc.
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• WHY ACCEPT
CREDIT CARDS?
-
Increase Sales
Today's merchant can expect an increase
in revenue of anywhere from 30% to 80% according to credit
card industry standards. Internet, Mail Order, and Telephone
Order businesses can expect an unprecedented 80% to 90%
of their total sales to come from credit card purchases
alone. Accepting credit cards gives your customers more
buying power with less risk involved on your part.
-
Customer Demand
Customers spend more money with plastic, hands down! In
1999, between Thanksgiving and New Year's Day, it is estimated
that Cybershoppers spent more than $4 billion online.
Don't miss out on this type of booming income!
-
Impulse Buying
Infomercials, kiosk stands, trade show merchants, all
of these businesses rely heavily, and sometimes solely,
on the power of impulse buying by the customer. Without
credit cards, how could these businesses survive?
-
Reduce Receivables
Utilizing our ACH Debiting program, businesses can directly
debit recurring bills from their clients' accounts thus
eliminating lengthy past due reports in account receivables.
-
Enhance Credibility
Accepting a credit card not only saves time for your customer,
but it also instills a sense of security and automatic
warranty in any business. The large corporations on the
Internet and in the retail world always accept cards.
By adding this payment option to your business you can
become one of the major players as well.
-
Valid Record of Sales
Transaction batch reports are available on all equipment
and software models allowing you to keep an accurate log
of your daily sales without the messy paperwork.
-
Safety
With lower volumes of cash, you're less vulnerable to
theft and pilfering.
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